What is Livechat.com?
LiveChat.com is an online platform that connects businesses with customers in real-time. It allows businesses to offer instant support and assistance to their customers through live chat, which can be accessed from anywhere in the world.
The platform is designed to help businesses improve their customer service by providing a convenient and efficient way to communicate with customers. With LiveChat.com, businesses can offer instant support to customers who need help with their products or services. This helps to improve customer satisfaction, as customers are able to get their questions answered quickly and efficiently.
LiveChat.com is also designed to be easy to use. Businesses can easily set up their account and start using the platform within minutes. They can customize their chat window to match their branding and choose from a range of features to suit their specific needs.
One of the key features of LiveChat.com is the ability to track customer behavior. Businesses can see what pages customers are visiting on their website, how long they are staying on each page, and whether they are making purchases. This information can be used to improve the customer experience and to identify any issues that may be preventing customers from making a purchase.
Another feature of LiveChat.com is the ability to create canned responses. This allows businesses to save time by providing pre-written responses to frequently asked questions. It also ensures that customers receive consistent answers, regardless of which support agent they are speaking to.
LiveChat.com also offers a range of integrations with other tools and platforms. For example, businesses can integrate LiveChat.com with their CRM system to manage customer data more efficiently. They can also integrate it with social media platforms to provide support through those channels.
