What is Cloudways?
Cloudways is a managed hosting provider that focuses on performance and simplicity. From simple server and application launches to ongoing server maintenance, Cloudways handles all aspects of server management so you can continue to focus on growing your business.
Joining Cloudways gives you a powerful set of tools and services to manage your e-commerce store or business website. Cloudways‘ core USP is choice. Choose a cloud provider, choose to host almost any PHP-based application, choose to use paid or free SSL, choose a developer- and agency-centric workflow. The idea of freedom of choice and freedom to focus on what matters to the user starts at the start of the server and application. A choice of five IaaS providers (AWS, GCE, DigitalOcean, Vultr, and Linode) and multiple versions of popular applications (including four flavors of WordPress and two of Magento) allow users to meet their operational needs .
I was connecte to Ahmed and he was so patient, understanding that I am non technical and he dint once make me feel like anything because I am non technical. He worked with through step buy step asking me to hold, and permission tome forward and then eventually helping me out til I was completely 100% satisfied! I am a very HAPPY client and thank you Ahmed!
We are currently experiencing a critical situation which was reported to Cloudways couple of days ago. My developers reiterated the fact that the issue we are experiencing is adversely affecting our ecommerce business a number of times now and they still have not responded in a timely manner. We continue to lose business while awaiting for a reply/solution. No contact or support helpline number where you can speak to somneone.
I’ve been using Cloudways for almost a year now. In that time, i’ve been so impressed with their customer support and progress as a company. It really feels like they always have my best interests at heart.
Top notch service from Cloudways support team! Always available 24/7 on live chat and email support. The support agent looked at the issue and identified the problem, resolved within 15 mins.